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Case Study Multi-View, Incorporated Multi-View (MVI) builds hospice-specific financial systems with automated flex budgets, cost engineering, benchmarking, and other tools leveraged with deep industry insight. MVI needed a secure way to share the extensive knowledge and best practices they've learned from the hospices they serve as well as provide ongoing training to their clients. Here are some of the tools MVI wanted to provide for their clients and staff:
MVI has utilized SharePoint to securely share their knowledgeBase of over 700 files, reports, presentations and forms. The files are easily filtered by category or can be 'keyword' searched. Clients love quick access they have to all the relevant information and if they aren't able to find what they're looking for they can post a request for "knowledge needed" in the company's discussion forum (which immediately gets email to the respective expert within the company) so it can be answered and then posted to the site making it available to all clients. MVI prides themselves on their training but found that they we're continually repeating much of it. SharePoint allows MVI's employees to post training modules and presentations that their clients can access 24/7 365 days a year. |